Support Login Information

Please use the form below to submit login credentials for your website so we can troubleshoot your issue. The information that is submitted using this form is secure and will be deleted after Semper Plugins staff has resolved the issue.

Name

First

Last

Your Email Address

WordPress Administrator Login URL

WordPress Administrator Username

WordPress Administrator Password

This information is not required, but in some cases we might need FTP login information in order to access your web server to manually deactivate a plugin or troubleshoot the issue further. You can usually find this information by logging into the dashboard of your hosting company.

FTP Hostname / IP Address

FTP Protocol

FTP Port Number

We will use the default port number if left blank.

FTP Login Username

FTP Login Password

Access Authorization

I authorize Semper Plugins staff to access my website and troubleshoot an issue that concerns one of their plugins.

Backup / Replication Authorization

Yes
No

I authorize Semper Plugins staff to replicate my site on one of their development servers if needed in order to reproduce and troubleshoot the issue. The replicated site will be deleted as soon as the issue has been resolved. Please note that you may limit our ability to provide support if you don't grant us permission to replicate your website and that we cannot be held liable for this.

Where were you referred to this form?

Tell us where you were referred to this form. This allows us to identify your submission and resolve the issue more quickly.

Questions / Comments