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Whenever you are experiencing an issue with All in One SEO, please follow these standard WordPress troubleshooting instructions.
#1. Clear any caching and deactivate any caching or performance plugins. This also includes server caching software like Varnish and hosted solutions such as CDNs such as Cloudflare. After any change you make in the steps below, clear your browser cache.
#2. Start by taking a full backup of your WordPress installation, including all files and the database.
#3. Now deactivate and reactivate All in One SEO and see if this resolves the problem.
#4. Next, deactivate all plugins besides All in One SEO. If the problem went away, then you know it was caused by one of the plugins you deactivated. Reactivate each plugin one at a time until the problem occurs again. You now know which plugin is causing the issue.
#5. However, if the problem did not go away after deactivating all plugins, then it might have something to do with your theme. Switch to the default WordPress theme (like Twenty Twenty or Twenty Twenty One). If the problem went away, then you know it was caused by your theme.
#6. You can also enable WP_Debug and check the debug log for error messages. For instructions on how to do this, consult our How to Enable Debugging guide here.
#7. You can check the browser error console for any errors which will appear in red. For instructions on how to do this, consult our How to Open the Browser Error Console guide here.
Alternatively, if you’re not comfortable with deactivating all plugins in step 4 above or switching to the default theme in step 5 above, then you can use the official WordPress Health Check & Troubleshooting plugin here.
Install and activate the Health Check & Troubleshooting plugin and then click on Troubleshoot below the All in One SEO plugin. This will temporarily disable all the plugins and switch to a default theme only for your user ID without impacting what your visitors see.
Check to see if you’re able to reproduce the problem. Once you’re done troubleshooting, deactivate and delete the Health Check & Troubleshooting plugin.
If none of the above steps resolve the issue, then you might be experiencing a configuration issue. Try resetting your setting to the defaults and see if that fixes the problem. You will want to export your settings first so you can restore them after testing.
Do you need help with these steps?
We offer premium support provided by our full time support staff to customers who have an active license for All in One SEO Pack Pro.