Frequently Asked Questions and Resources

Do you have a question about AIOSEO? See the list below for our most frequently asked questions. If your question is not listed here, then please contact us.

Account Questions

What is your policy on refunds?

If you are not completely satisfied with All in One SEO Pro after 14 days, you can request a refund and we will give you 100% of your money back – no questions asked.

Unfortunately we cannot issue refunds outside of the 14-day period.

Can I get an invoice for my payment?

Customers can download a PDF invoice from the Billing tab of the Account area on our site.

If you need an invoice that includes your tax information then please contact us here to request an invoice. Please provide your official business name and tax ID so that we can include them on your receipt.

I don’t see my purchase information in the Account area

If you don’t see your purchase information then please contact us and we can help you.

How do I change my payment information?

If you purchased using a credit card:

You can change your credit card on the Billing tab of the Account area on our site. This will then be used for future payments

If you purchased using PayPal:

You can change your payment source within your PayPal account by following these steps:

  1. Log into your PayPal account
  2. Go to Settings (click the gear icon in the top right corner) and then go to Payments
  3. Click the Manage automatic payments button
  4. Locate your pre-approved payment for “Semper Plugins LLC” in the left sidebar and click it
  5. Click the Edit icon next to Payment method in order to change your payment information and then click Save

PayPal will now use the updated payment details for future payments.

NOTE: It is not possible to switch payment methods between PayPal and credit card due to restrictions with these payment processors.

I can’t log in to my account

If you are having problems logging into our site then click on the Forget your password link on our Log In page. Enter your email address that you used for your purchase and click the Reset Password button. 

You will receive an email with a link to set a new password. Make sure to check your spam folder and mark these emails as not spam.

If you continue to experience problems then please contact us here.

I haven’t received my receipt or login details

Usually the email receipt and login information email is sent the moment your payment is approved, which should be almost immediately. It will go to the email address that you entered during checkout. Make sure to check your spam folder and mark these emails as not spam.

You can also access your receipt, license key and download link in the Account area on our site.

Can I cancel my account?

If you purchased after January 21st, 2020:

Customers who purchased after January 21st, 2020 can cancel their subscription on the Billing tab of the Account area on our site.

If you purchased before January 21st, 2020 using a credit card:

Follow the instructions above.

If you purchased before January 21st, 2020 using PayPal:

Customers who purchased using PayPal before January 21st, 2020 will need to cancel through PayPal by following these instructions:

  1. Log into your PayPal account
  2. Go to Settings (click the gear icon in the top right corner) and then go to Payments
  3. Click the Manage automatic payments button
  4. Locate your pre-approved payment for “Semper Plugins LLC” in the left sidebar and click it
  5. Click Cancel and follow the instructions

*Please note that once you cancel your subscription, you will no longer be able to access support, update the plugin or download the plugin once your current subscription term expires.

Can I upgrade / downgrade my subscription?

Yes, you can upgrade or downgrade your plan at any time by logging into our site and going to our Pricing page. Select the plan you want to switch to and complete the checkout process.

License Questions

How many sites can I install All in One SEO Pro on?

The number of sites depends on your the plan you purchased. You can find current plans on our Pricing page.

If you are seeing a notice that states you have reach the maximum activations for your license and you believe this is wrong, then please contact us here.

How do I renew my license?

You license will automatically renew on the anniversary of your purchase until you cancel your subscription.

If you cancel your subscription, or it expires for any reason, then you cannot renew it.

Will the plugin work without a license key?

Yes, the plugin works just fine without a license key, you just can’t access the settings for the premium features or update the plugin when we release a new version. The license key is used when you access premium features, update the plugin or request support.

How long will I receive support and updates for?

You will receive support and updates for as long as you maintain your subscription. If you cancel your subscription or it expires, you will no longer be able to update the plugin, access premium features or receive support.

Pre Purchase Questions

How does your pricing work?

All in One SEO Pro is sold under an annual recurring license. The recurring subscription is automatically charged each year to you credit card or your PayPal account.

If we are running a sale or promotion then that price will apply to the first year only.

What payment methods do you accept?

We accept both credit card and PayPal payments. If you have problems with using your credit card of PayPal during checkout then please contact us here.

How do I upgrade to All in One SEO Pro?

If you are running the free version of All in One SEO and you want to upgrade to All in One SEO Pro then please purchase one of the plans here.

Once you’ve purchased a plan for All in One SEO Pro, please follow the installation instructions here to download and install the Pro plugin. 

You can safely delete the free version of the plugin after activating the Pro plugin. All of your settings and SEO meta data will automatically be present in the Pro plugin.

Do you provide support?

Yes. If you have a current subscription for All in One SEO Pro then you can get support by contacting us here.

What’s included in my purchase of All in One SEO Pro?

You get access to the following for as long as you maintain your subscription:

  • Plugin Updates – All updates for All in One SEO Pro
  • Premium Support – Access to support via our Contact Form here.  Support is available Monday to Friday during US East Coast business hours only
  • Premium Features – Access to the premium features based on the plan you purchased
Will my data be lost if I convert from the free version to the Pro version?

No. All of your SEO data and settings will be preserved when you switch from the free version to All in One SEO Pro. This happens automatically and you don’t need to do anything.

I have the free version, can I just buy support?

No. Support is a benefit only available to customers with a current subscription for All in One SEO Pro. If you want access to our premium support, please purchase the Pro plugin here.

General Questions

How do I install All in One SEO Pro?

You can find the full installation instructions here.

Who should use AIOSEO?

All in One SEO is perfect for business owners, bloggers, designers, developers, photographers, and basically everyone else.

If you want to optimize your WordPress site for search engines and social media, then you need to use All in One SEO.

What is the difference between the free version of All in One SEO and All in One SEO Pro?

The license for All in One SEO Pro provides you with access to the following benefits:

  • All in One SEO Pro includes various features that are not available in the free plugin.  The full list can be found here
  • All in One SEO Pro includes a subscription which gives you access to dedicated support via our Contact Form
What’s required to use AIOSEO?

All in One SEO is a WordPress Plugin. In order to use All in One SEO, you must have a self-hosted WordPress site or site on WordPress.com with a WordPress.com Business Plan. That’s all.

Do I need coding skills to use AIOSEO?

Absolutely not. You can optimize your WordPress site without any coding knowledge. All in One SEO is the most beginner friendly WordPress SEO plugin.

Will All in One SEO slow down my website?

Absolutely not. All in One SEO is carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.

Does All in One SEO work on non-WordPress sites?

No. All in One SEO is a WordPress SEO plugin, so it will NOT work on sites that do not use WordPress.

Does All in One SEO work on a WordPress.com site?

Yes, All in One SEO works with WordPress.com. Please be aware that only Business Plan users are able to install custom plugins on WordPress.com.

You can find installation instructions for WordPress.com sites here.

Can I use All in One SEO on client sites?

Yes, you can use All in One SEO on client sites in two ways.

Either you can purchase an appropriate plan that covers all your client sites or purchase a plan for each client site.

You can also refer your clients to purchase directly from our site using your affiliate link to earn a 20% commission.

Is All in One SEO translation ready?

Yes, All in One SEO has full translation and localization support. All in One SEO has been translated into 10 languages so far with many more on the way.

Is All in One SEO compliant with GDPR?

Yes, All in One SEO is a 100% compliant with GDPR. Specifically, All in One SEO does not collect any personal data covered in the GDPR regulation.

I have feedback/a suggestion for the plugin, how can I contact you?

We’d love to hear from you. Please submit your feedback to us via our Contact page.

If you have feature suggestions for the plugin, you can submit them here.