Frequently Asked Questions and Resources
Do you have a question about AIOSEO? See the list below for our most frequently asked questions. If your question is not listed here, then please contact us.
If you are not completely satisfied with All in One SEO Pro within 14 days, you can request a refund and we will give you 100% of your money back – no questions asked.
Unfortunately we cannot issue refunds outside of the 14-day period.
If you don’t see your purchase information then please contact us and we can help you.
If you purchased using a credit card:
If you purchased using PayPal:
You can change your payment source within your PayPal account by following these steps:
- Log into your PayPal account
- Go to Settings (click the gear icon in the top right corner) and then go to Payments
- Click the Manage automatic payments button
- Locate your pre-approved payment for “Semper Plugins LLC” in the left sidebar and click it
- Click the Edit icon next to Payment method in order to change your payment information and then click Save
PayPal will now use the updated payment details for future payments.
NOTE: It is not possible to switch payment methods between PayPal and credit card due to restrictions with these payment processors.
If you are having problems logging into our site then click on the Forget your password link on our Log In page. Enter your email address that you used for your purchase and click the Reset Password button.
You will receive an email with a link to set a new password. Make sure to check your spam folder and mark these emails as not spam.
If you continue to experience problems then please contact us here.
Usually the email receipt and login information email is sent the moment your payment is approved, which should be almost immediately. It will go to the email address that you entered during checkout. Make sure to check your spam folder and mark these emails as not spam.
You can also access your receipt, license key and download link in the Account area on our site.
Yes, you can cancel your subscription at any time by following these instructions:
- Log into your account on our site here
- Click on the Billing tab
- Click the Cancel link next to the subscription you want to cancel in the Subscriptions table
- Follow the prompts to cancel your subscription.
We don’t count staging, test, or development sites count towards your license activations. However, please note that our License Manager is looking for specific site names such as “dev.mysite.com”, staging.mysite.com”, or “test.mysite.com”. We also look for names used by major hosting providers that provide a staging feature for their customers.
If you find that your staging, test, or development site is showing up in your license activations then it could be that you’re using a site name we’re not checking for. Please contact our Support team for any questions or help with your license activations.
You can find instructions on how to renew your license here.
Yes, the plugin works without a license key, although not recommended. You won’t have access to the settings for the premium features, addons or be able to update the plugin when we release new versions.
You will receive support and updates for as long as you maintain your subscription. If you cancel your subscription or it expires, you will no longer be able to access premium features, update the plugin or receive support.
Pre Purchase Questions
All in One SEO Pro is sold under an annual recurring license. The recurring subscription is automatically charged each year to you credit card or your PayPal account.
If we are running a sale or promotion then that price will apply to the first year only.
We accept both credit card and PayPal payments. If you have problems with using your credit card of PayPal during checkout then please contact us here.
If you are running the free version of All in One SEO and you want to upgrade to All in One SEO Pro then please purchase one of the plans here.
Once you’ve purchased a plan for All in One SEO Pro, please follow the installation instructions here to download and install the Pro plugin.
You can safely delete the free version of the plugin after activating the Pro plugin. All of your settings and SEO meta data will automatically be present in the Pro plugin.
Yes. If you have a current subscription for All in One SEO Pro then you can get support by contacting us here.
At this time we do not provide support via phone or chat.
You get access to the following for as long as you maintain your subscription:
- Premium Features – Access to the premium features based on the plan you purchased
- Plugin Updates – Updates to the plugin when we release them
- Premium Support – Access to support via our Contact Form here. Support is available Monday to Friday during US East Coast business hours only
No. All of your SEO data and settings will be preserved when you switch from the free version to All in One SEO Pro. This happens automatically and you don’t need to do anything.
No. Support is only available to customers with a current subscription for All in One SEO Pro. If you want access to our premium support, please purchase the Pro plugin here.
We are pleased to offer special pricing for nonprofit and charity organizations. You can find the details on our website here – https://aioseo.com/seo-for-non-profit-organizations/
You can find the full installation instructions here.
All in One SEO is perfect for business owners, bloggers, designers, developers, photographers, and basically everyone else.
If you want to optimize your WordPress site for search engines and social media, then you need to use All in One SEO.
The license for All in One SEO Pro provides you with access to the following benefits:
All in One SEO is a WordPress Plugin. In order to use All in One SEO, you must have a self-hosted WordPress site or site on WordPress.com with a WordPress.com Business Plan. That’s all.
Absolutely not. You can optimize your WordPress site without any coding knowledge. All in One SEO is the most beginner friendly WordPress SEO plugin.
Absolutely not. All in One SEO is carefully built with performance in mind. We have developed everything with best practices and modern standards to ensure things run smooth and fast.
No. All in One SEO is a WordPress SEO plugin, so it will NOT work on sites that do not use WordPress.
Yes, All in One SEO works with WordPress.com. Please be aware that only Business Plan users are able to install custom plugins on WordPress.com.
You can find installation instructions for WordPress.com sites here.
Yes, you can use All in One SEO on client sites in two ways.
Either you can purchase an appropriate plan that covers all your client sites or purchase a plan for each client site.
You can also refer your clients to purchase directly from our site using your affiliate link to earn a 20% commission.
Yes, All in One SEO has full translation and localization support. All in One SEO has been translated into over 50 languages so far with many more on the way.
Yes, All in One SEO is a 100% compliant with GDPR. Specifically, All in One SEO does not collect any personal data covered in the GDPR regulation.